About the role:

  • Be the first point of contact for all of VEHLA’s customers 
  • Engage with our community and provide exceptional customer service ensuring that all emails, comments and DMs are replied to quickly
  • Understands our brand, product and policies and uses this knowledge to assist customers
  • Liaise with our freight carriers and warehouse to resolve customer issues
  • Respond to customer reviews and report customer feedback to the team 
  • Continuously brainstorm ways to improve the customer experience across all platforms 
  • Assist the team with daily tasks

About you:

  • Great written, administrative, communication & customer service skills
  • Shows initiative, able to learn quickly and make decisions
  • Friendly, professional and persuasive attitude
  • Passionate about social media and customer relationships
  • Loves VEHLA!


  • Instagram / Gorgias / Dropbox / Gmail / Slack / Pages / Shopify
  • Ability to learn fast, especially new technologies e.g. Slack, DocuSign, 
  • Basic knowledge of Excel

Nature of the Role

  • Entirely remote role 
  • Video calls daily
  • Preferably Sydney-based
  • Flexible work hours 
  • Must be available to manage social media accounts on weekends
  • Potential for growth within the company