Sorry! We are unable to change or cancel orders as they're processed and dispatched by our warehouse immediately. If you ordered an item that you wish to return, you can request a refund via our returns page. Please follow the instructions in our Return Policy
Yes! Once your order is processed you will receive a confirmation email followed by a notification email to inform you that your item has been dispatched. In this email, you will find your tracking number.
Please email firstname.lastname@example.org as soon as you realise you have entered the wrong address and our customer service team will assist you.
• We offer full refunds within 14 days on full priced items only.
• Any items purchased using a discount code, promotional offer or during a sale period are final and cannot be returned or exchanged unless deemed faulty.
• Goods must have all original packaging and show no signs of wear or use.
• Return shipping costs are to be paid by the customer.
If you wish to return an item, please click the 'initiate a return' link on our returns page and instructions will be emailed to you.
We are extremely sorry to hear you received a faulty item. Please contact email@example.com and we will help you to resolve the issue.
Shopping with VEHLA is safe and secure. We offer payment methods including Apple Pay, Paypal, AfterPay, ShopPay and credit cards. Please note that any orders made via Paypal Express Checkout are required to be cleared before your order is dispatched.
We currently offer Afterpay to our Australian customers only.
If you live outside of the United States or Australia, your package may be subject to duties and taxes. Depending on your country, DHL will contact you and request payment prior to delivery.
Yes, we ship globally! International orders are sent via DHL Express and arrive within 2-5 business days. Please note that these times are indicative only.
Australia Post provides our express delivery service and orders should arrive within 1-3 business days.
If you are in Australia, we can deliver to a PO Box, residential or business address. If you are an international customer, we can only ship to residential or business addresses.
All orders placed before 2pm AEST are dispatched on the same day. If your order is placed after 2pm AEST it will be dispatched the next business day.
Unfortunately we do not offer this service.
All of our orders are dispatched from our warehouse in Sydney, Australia.
PRODUCT INFORMATION & CARE
If you love your VEHLA's as much as we do, we know you will be wearing them every day. We recommend that you follow the care instructions below:
Keep in protective case when not in use.
Avoid wearing on top of your head to prevent misshaping of frames and stretching of the hinges.
Place your frames lens side up to avoid scratching.
Clean lens with microfibre cleaning cloth.
Yes you can! Take your VEHLA's to your optometrist who can replace the current lenses with your prescription ones.
Yes! All of our sunglasses undergo mandatory UV testing and comply with Australian standards.
Lens Category 1: Fashion spectacles, provide limited sun glare reduction and some UV protection.
Lens Category 2: These sunglasses provide a medium level of sun glare reduction and good UV protection.
Lens Category 3: These sunglasses provide a high level of sun glare reduction and good UV protection.
You can find the lens category on each of the product listing descriptions.
We don’t have any stockists as all of our styles are exclusive to our online store.
We do not do any sales or provide any discount codes.
You can register your interest by clicking on the ‘notify me when available’ button on the product listing. We will notify you via email as soon as the item is back in stock.
Our customer care team will get back to you within 24 business hours. Please note our team is available Monday - Friday 8:30am - 5:30pm AEST.