Sorry! We are unable to change or cancel orders as they're processed and dispatched by our warehouse immediately. If you ordered an item that you wish to return, you can request a refund via our returns page. Please follow the instructions in our Return Policy
Yes! Once your order is processed you will receive a confirmation email followed by a notification email to inform you that your item has been dispatched. In this email, you will find your tracking number.
Please email email@example.com as soon as you realise you have entered the wrong address and our customer service team will assist you.
We offer full refunds within 14 days from your date of purchase.
All original packaging must be retuned with the goods in order to receive a full refund.Your item must show no sign of use or wear.
If you wish to return an item, please click the 'initiate a return' link on our returns page and instructions will be emailed to you.
We are extremely sorry to hear you received a faulty item. Please contact firstname.lastname@example.org and we will help you to resolve the issue.
Shopping with VEHLA is safe and secure. We offer payment methods including Apple Pay, Paypal, AfterPay, ShopPay and credit cards. Please note that any orders made via Paypal Express Checkout are required to be cleared before your order is dispatched.
We currently offer Afterpay to our Australian customers only.
All of our prices include duties and taxes.
Yes, we ship globally! International orders are sent via DHL Express and arrive within 2-5 business days. Please note that these times are indicative only.
Australia Post provides our express delivery service and orders should arrive within 1-3 business days.
If you are in Australia, we can deliver to a PO Box, residential or business address. If you are an international customer, we can only ship to residential or business addresses.
All orders placed before 2pm AEST are dispatched on the same day. If your order is placed after 2pm AEST it will be dispatched the next business day.
Unfortunately we do not offer this service.
All of our orders are dispatched from our warehouse in Sydney, Australia.
PRODUCT INFORMATION & CARE
If you love your VEHLA's as much as we do, we know you will be wearing them every day. We recommend that you follow the care instructions below:
Keep in protective case when not in use.
Avoid wearing on top of your head to prevent misshaping of frames and stretching of the hinges.
Place your frames lens side up to avoid scratching.
Clean lens with microfibre cleaning cloth.
Yes you can! Take your VEHLA's to your optometrist who can replace the current lenses with your prescription ones.
Yes! All of our sunglasses undergo mandatory UV testing and comply with Australian standards.
Lens Category 1: Fashion spectacles, provide limited sun glare reduction and some UV protection.
Lens Category 2: These sunglasses provide a medium level of sun glare reduction and good UV protection.
Lens Category 3: These sunglasses provide a high level of sun glare reduction and good UV protection.
You can find the lens category on each of the product listing descriptions.
We don’t have any stockists as all of our styles are exclusive to our online store.
We do not do any sales or provide any discount codes.
You can register your interest by clicking on the ‘notify me when available’ button on the product listing. We will notify you via email as soon as the item is back in stock.
Our customer care team will get back to you within 24 business hours. Please note our team is available Monday - Friday 8:30am - 5:30pm AEST.
NEED TO CONTACT US?
Got a question? Find out how to contact us by clicking the link below.CONTACT US